Refunds & disputes concierge
Forward it. Forget it.
We'll handle it.
Donewise turns refund and dispute follow-through into finished work. We make the case, chase the answer, and bring you in only when your approval is needed.
You approve sensitive actions. Always.
Refund request
Order arrived damaged
Receipt, photos, and delivery details received.
Case prepared
Your evidence is organized and ready to send.
Merchant contacted
Donewise is handling the follow-up.
Approval needed
Review the proposed resolution before we accept it.
A calmer way through
The follow-through you never have time for.
Forward the evidence
Send the receipt, order confirmation, charge, or thread that has been sitting in your inbox.
Donewise follows through
We build the case, contact the right team, and keep the conversation moving without the hold music.
Approve what matters
Before a sensitive message, settlement, or account change, you see exactly what is happening and decide.
Permission, not autopilot
We do the legwork. You keep the keys.
Donewise can research policies, draft messages, organize documentation, and follow up. We ask before sharing sensitive information, accepting a settlement, or changing anything on your account.
Clear updates
Know what's happening without chasing another inbox.
Explicit approval
You see the decision point before anything consequential happens.
Thoughtful communication
Every request stays grounded in the facts you provide.
Persistent follow-up
We keep the thread moving until there's a clear outcome.
A record of the outcome
See the case history and next step in one calm place.
Early access
Give us the thing you've been meaning to resolve.
Start with a refund or dispute. We'll handle the follow-through; you'll approve the important parts.